As Holly works to confirm your appointments, she will annotate the status of the event with an icon (emoji) next to the appointment summary.

 Depending on your device, you’ll see these icons for each status: 

Status

What it means?

Windows

device

Apple

device

Android

device

Working

Holly is contacting the patient. 

You'll see this icon in accordance with the Lead Time set in your Preferences; i.e. if your Lead Time is 24 hours, you'll see this icon appear 24 hours before the appointment 

 

 

Confirmed 

The patient has confirmed his/her appointment.

 

Rescheduled

The patient changed the date of the appointment.We recommend reviewing the conversation transcript.

 

Cancelled

The patient won't attend the appointment and didn't want to reschedule. We recommend reviewing the conversation transcript to see the reason why.

New

Holly created a new appointment for a patient.

 

Warning   

There is a problem preventing Holly from doing her work.

Read how to correct common problems

Didn't understand

Holly did not understand what the user said. You must review the conversation transcript to determine the intent of the user's answer.

Waiting

Holly is waiting for the patient to finish an open conversation before sending the reminder for another appointment. 

This icon will be common for pediatrician / dentists practices, where siblings appointments are confirmed using the same phone number of one of the parents. 

No-show

The appointment has been marked as a no-show.

For more questions, please contact support@nimblr.ai we will be happy to help you.