Error messages and how to fix them
If you notice any of the following error messages when entering your Nimblr account, follow these steps to solve the problem:
Calendar Time Zone(s) Discrepancy | |
What's the issue? | The calendar(s) in the provider has different time zones that the ones in Nimblr. If this is not intentional, you should make sure that they line up. |
How to fix it |
NOTE: If the time zone discrepancy is intentional and you decide to maintain it (for example, if you are abroad) just keep in mind that messages to your patients will arrive with the time zone configured in Nimblr. |
Calendar "Not found" | |
What's the issue? | The calendar associated with the Nimblr account no longer exists, so Holly can no longer manage appointments on behalf of the user. |
How to fix it |
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NO API server | |
What's the issue? | API server cannot be reached. Please validate that it is operational and that it can be reached from your setup. |
How to fix it |
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For more questions and information, please contact support@nimblr.ai we will be happy to help you. 🙂